01Failed faxes
If a fax cannot be delivered after our automatic retries, the pages are not counted against your plan. If you bought the 48-Hour Pass for a single fax and we could not deliver it at all, email us and we refund the $1.99 in full.
02The 48-hour pass
Cancel within 48 hours of purchase and nothing further is charged — the pass simply expires. If you forget and the pass converts to Standard, contact us within 7 days of that first charge and we will refund it, no questions asked, provided the cycle was not substantially used.
03Subscription renewals
Renewal charges for cycles you have not used at all are refundable if you contact us within 7 days of the charge. Partially used cycles are generally not refundable, but tell us what happened — we err on the side of the customer.
04How to request a refund
Email support@faxly.com from your account email with the receipt or charge date. No forms, no phone calls. We reply within one business day and process approved refunds within 5–10 business days to your original payment method, in US dollars (USD); your bank may take a few more days to show it. Duplicate or mistaken charges are refunded in full as soon as we see them.
05Chargebacks
Please give us the chance to fix things first — we resolve almost everything faster than a dispute. Accounts with fraudulent chargebacks may be suspended.
Questions about this policy? Write to support@faxly.com — a human replies within two business days.